Feds accuse Uber of charging customers for subscriptions without consent

The Federal Trade Commission is investigating Uber over its Uber One subscription service, claiming the company charges customers without their consent, hides key fees, and makes cancelling difficult despite promises of ease. The FTC alleges Uber misled consumers about savings and forced sign-ups into future billing cycles before cancellation. Uber disputes these claims, stating its process is simple and transparent. The investigation comes as the FTC pushes companies to make cancellations easier under its previous director’s “click to cancel” rule, which now expects to go into effect in May 2024.