Amazon is sending customers refunds for some really, really old returns

Amazon is issuing refunds to customers who’d returned products but never received their money back, in some cases from as long ago as 2018. “We could have notified these customers more clearly (and earlier) to better understand the status and help us resolve the return. Others claim to have received money from Amazon with no explanation why, and some report receiving refunds for products they never returned in the first place. The company is currently facing a potential class action lawsuit that alleges it systematically failed to issue refunds to customers, or reversed refunds that had been issued. It’s currently awaiting certification, a necessary step before other Amazon customers can join the class action.