ServiceNow lets users see more of their AI

AI Control Tower acts as a “command center” to help enterprise customers govern and manage all their AI workflows, including agents and models. The AI Control Tower lets AI systems administrators and other AI stakeholders monitor and manage every AI agent, model or workflow in their system — even third-party agents. The idea around AI Control Tower is to give users a central location to see where all of the AI in the enterprise is. ServiceNow has been considering agent management since it began offering pre-built AI agents to enterprises in September last year. “When we look at the AI Agent Fabric, it’s less about the protocol and more about the capability.