M&S boss urges shoppers to visit stores in person as it battles cyber-attack

theguardian.comPublished: 5/2/2025

Summary

The boss of Marks & Spencer has warned customers that they should visit their stores this bank holiday weekend due to a major cyber-attack that has disrupted both online and physical services, with the company losing £650m in market value since the breach. CEO Stuart Machin emphasized the urgent need for robust cybersecurity measures, while Helen Dickinson of the British Retail Consortium praised M&S's efforts but stressed the importance of vigilance amid rising cyber threats.