Uber accused of signing up and charging subscription customers without consent
theverge.comPublished: 4/21/2025
Summary
The FTC has filed a lawsuit against Uber for allegedly using deceptive billing practices in its Uber One subscription service. The agency claims the ride-hailing company enrolled users without consent, obscured key details with small text, and made cancellation processes overly complicated, sometimes charging customers even after they requested cancellations. Uber denies these allegations, stating its processes are clear and lawful.