Lack of 'digital dexterity' set to harm public sector AI investment

The latest report from digital experience specialist Nexthink, based on a survey of 220 public sector IT decision makers, shows that this is a particular problem in the public sector, with 96 percent of IT leaders believing this new era of digital transformation will increase digital friction. Only 47 percent of public sector employees are deemed to have the digital dexterity required to adapt to technological change. "Yet if federal employees themselves are struggling with substandard digital experiences, how are they supposed to offer good ones to the citizens they serve?" Public sector IT leaders expect a 44 percent rise in the volume of applications being used over the next three years. "The public sector is under immense cost pressure and it's vital for every department make the most out of their IT investments and unlock higher civil servant productivity," says Shantanu Singh, public sector lead, UK&I at Nexthink.