M&S pauses deliveries of some food items to Ocado after cyber-attack

theguardian.comPublished: 4/28/2025

Summary

Marks & Spencer (M&S) has had to pause food deliveries to Ocado due to a cyber-attack that began last week, causing a £500m market loss as they work with Ocado and suppliers to minimize disruption. The company apologized for the inconvenience and mentioned challenges like gift card acceptance and return issues in-store. M&S is now hiring cybersecurity experts to address the problem and ensure smoother service, while shoppers face difficulties collecting pre-order online items and some products still unavailable at Ocado.