Solidroad just raised $6.5M to reinvent customer service with AI that coaches, not replaces

Solidroad, an AI startup backed by former founders from companies like Intercom and Y Combinator, raised $6.5 million in seed funding to develop a customer service platform that bridges human and artificial intelligence. By analyzing customer conversations automatically, the tool aims to improve both agent performance and AI effectiveness, offering early successes for businesses such as Crypto.com and ActiveCampaign. This approach signals a growing trend toward sustainable AI integration in enterprises, focusing on enhancing human capabilities alongside AI support rather than replacing them with full automation.