A Kaiser Permanente systems outage has pharmacies relying on pen and paper

theverge.comPublished: 5/28/2025

Summary

Kaiser Permanente is experiencing a network outage impacting its hospitals, pharmacies, and online services, causing prescriptions to be filled manually. The company apologizes for delays in lab, radiology, and pharmacy services and is working to resolve the issue. Affected regions include Northern California, Oregon/Seattle, Southern California, and Maryland, with updates available on their website. A Verge staff member's firsthand experience highlights manual prescription filling at a pharmacy and long wait times, while the company acknowledges the issue and restores services as quickly as possible.