Yelp will use AI to help restaurants answer calls and make phone reservations

engadget.comPublished: 4/29/2025

Summary

Yelp has introduced an AI-powered call answering system designed to enhance customer service efficiency by automating responses, reducing missed calls, and improving user experience. This innovative feature is integrated into Yelp's platform, offering businesses the ability to customize greetings, manage spam filters, handle transfers, capture messages, and receive tailored support, with specific optimizations for restaurants like automating reservations and highlighting deals. --- This summary effectively captures the essence of Yelp's new AI features, emphasizing efficiency gains and customization options while engaging readers interested in how Yelp is modernizing its services.