Building customer-centric convenience

technologyreview.comPublished: 5/27/2025

Summary

Earnify, a consumer app likened to Uber for loyalty programs, has successfully scaled its loyalty program across 8,000 stores nationwide, boosting customer activity by 68%. The app aims to drive frequency and loyalty among consumers. Simultaneously, their retail operating system, enhanced with AI and cloud technology, reduces store costs by 20%, allowing operators to focus more on serving customers efficiently. This system also features proactive monitoring and help desks, addressing store challenges swiftly through predictive analytics and AI-driven problem-solving.